Refund policy

Last updated: 23 October 2026

Vyapar Files is run by Growinfinity Global Private Limited. We file applications on your behalf; we are not a government department. This policy explains what happens to your payment if a service cannot be completed.

1. Government fees

Government fees are paid to the department on your behalf. Once paid to the department they cannot be refunded by us, whatever the outcome of the application.

2. Our service fee

Payments are generally final once the work has started. Instead of a cash refund, we give a service credit when:

• the work has not started, or was only partly done for reasons outside your control; and
• you shared all the documents and information we asked for.

The credit can be used for any Vyapar Files service and is valid for 1 month from the date we confirm it.

3. When no credit is given

• Incorrect or incomplete information or documents led to the delay or rejection.
• You cancelled after the application was filed, for reasons not related to our work.
• Delays or decisions by the government department or portal, which are outside our control.

4. Duplicate or excess payments

If you were charged twice for the same order, or paid more than the amount due, the extra amount is refunded to the original payment method. Banks usually take 5–7 working days to show it.

5. Fast-track

Fast-track orders go to the top of our queue and are filed within 24 working hours (Monday–Saturday, 10am–7pm, excluding holidays) of receiving all documents, subject to the government portal being available. Approval and its timing are decided by the department.

6. How to ask

Write to us on WhatsApp or at info@vyaparfiles.com within 30 days, with your name, mobile number, order number and the reason. We reply within 10 working days.

Contact

Growinfinity Global Private Limited (Vyapar Files)
8 WeWork Raheja Woods, Central Avenue Road, Raheja Woods, Pune 411006, Maharashtra
Email: info@vyaparfiles.com